Refund policy

Refund & Return Policy

Last Updated: September 2, 2026

At DecorTales, we carefully pack and inspect every candle before dispatch to ensure it reaches you in perfect condition. If you're not completely satisfied with your purchase, we're happy to assist with returns, subject to the terms below.

1. Return Eligibility

We accept returns if the product meets all of the following conditions:

The candle is unused and unburned.
The product is in its original, intact condition.
It has not been damaged, melted, altered, or tampered with.
The original packaging, labels, and accessories (if any) are included.
The return request is raised within 7 days of delivery.

Please note: Candles that have been used, burned, melted, or damaged after delivery are not eligible for return.

2. How to Request a Return

To request a return, email us within 7 days of receiving your order.

Email: team.thedecortales@gmail.com

Please include:

Order number
Product name
Reason for return
Clear photos or a short video of the product and packaging

Do not send the product back until our team confirms your return request.

3. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, contact us within 48 hours of delivery at team.thedecortales@gmail.com.

We may request photos or an unboxing video for verification. Once approved, we'll offer either:

A replacement (subject to availability), or
A full refund if a replacement isn't possible.

4. Return Shipping

Change of mind: Return shipping costs are the customer's responsibility.
Damaged, defective, or incorrect item: DecorTales will cover the applicable return shipping costs after verification.

5. Refunds

Once we receive and inspect the returned product, your refund will be processed to the original payment method.

Please allow 5–10 business days for the amount to reflect, depending on your bank or payment provider.

6. Non-Returnable Items

Returns will not be accepted for products that:

Have been used or burned
Have melted due to improper storage or handling
Are damaged by the customer
Are missing original packaging
Are returned after the 7-day return window

7. Order Cancellation

Orders can be cancelled only before they are packed or shipped. Once dispatched, the order will be covered under our return policy.

8. Handmade Product Disclaimer

Each DecorTales candle is handcrafted, so slight variations in colour, texture, or finish are natural and make every piece unique. These variations are not considered manufacturing defects.